Job Title: Technical Information Advisor
F/T or P/T: Full Time
Manager/Director Title: Technical Information Team Leader
Primary Purpose of Job:
The Technical Information Advisor will be responsible for the comprehensive and efficient response to all technical enquiries from internal and external customers with a focus on the French market.
Main duties/responsibilities:
• Provide an efficient and professional response to technical enquiries from all internal and external customers
• Provide coherent and comprehensive technical support to other departments as required
• Maintain an accurate product database, both hard and soft copy database
• Ensuring that the most recent approved product information is included in the database
• Facilitate the translation of product and technical information including quality checks on translations received from the translators
• Check Controlled Drug (CD) calculations of products on the database to ensure accuracy and validate and sign CD import licences
• Respond to Quality Complaints, Adverse Drug Reactions and Product Recalls in a timely and accurate manner, ensuring that regulations and process are adhered to
• Write and review relevant SOPs as required
• Assist the Quality Assurance Team to ensure TSE compliance of all COMPANY products
• Provide cover for the Technical Information team members as appropriate
• Ensure continual professional development is maintained and systems are improved appropriately
• Review of Medical Information and Adverse Drug reaction agreements, making recommendations and implementing changes as required
Achievements/Qualifications/Experience:
• Registered Pharmacist and experience of practice within France
• Proven understanding of ATU Nominative and / or Cohort processes
• Proven experience of working to meet high standards within a drug information environment and providing excellent customer service.
• Excellent interpersonal and communication skills
• Excellent prioritisation skills and ability to work under pressure.
• Proven ability to be highly accurate and good attention to detail.
• Proven ability of being customer focused and ability to build relationships with key internal and external customers.
• Self Starter
• Pragmatic and work under pressure
• Fluent French
• Knowledge of researching data on the Internet.
CORE COMPETENCIES
Communicates and Engages Others Expresses Self Clearly and displays sensitivity to develop constructive relationship with others
Delivers Exceptional Service Puts customers, patients and partners at the heart of their work
Demonstrates Personal Effectiveness and Drive Adopts a positive personal style and adapts behaviour to varying circumstances
Embraces Innovation and change Adapts and flourishes within the changing environment and uses creativity to think outside the box
Passion for results Is clear and committed to goals and organises self to meet and exceed targets
Embodies COMPANY ONE team Works with colleagues in a co-operative and supportive manner to achieve joint aims
Maximises the Potential of our People Demonstrates a commitment to the continued development of self and others
General information:
COMPANY is a challenging and stimulating organisation where an individual's personal performance can make a real difference to the company's success.
This is a really exciting time to be joining COMPANY as we aim to reinforce our gold standard position and move to the next stage of our global ambition plans.
COMPANY has recently received a host of awards including Best Corporate Campaign at the Pharmaceutical Industry Communiqué Awards and the prestigious Best Companies Star Status Accreditation.
Modes de paiement acceptés
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